Ready to answer
ZEN Phone Assistant
Ask questions about ZENthropic, request product information, or schedule a callback directly. This AI colleague picks up when nobody on the team can.
+31 85 401 9500Call nowLive — call and hear it yourself
Give your people
AI superpowers.
Your customers already call with AI on their side. ZENthropic gives your employees the same power: an AI colleague that listens in, gives live suggestions and takes the routine work off their plate — connected to Slack, Google Workspace, Microsoft 365 and your CRM. Not to replace your team, but to make it stronger.
ZENthropic is a product of ZEN Software, the Netherlands.
The new reality
Your customer already calls with AI on their side.
AI is not on its way. It is already here — on the other end of the line.
Consumers use AI en masse before they call. They know exactly which rights they have, they have the legal article at hand and the complaint letter is already drafted. They ask sharp questions and expect a good answer immediately.
The employee on your side is on their own: a script, a knowledge base three tabs away and a queue that keeps growing. That is an uneven conversation. ZENthropic levels it: an AI that listens in and gives your employee the same superpower in real time — the right policy, the legal position, the customer history and the next step. At the moment it matters.
Your employee does not need to know the law by heart. They only need to see it in time.
They know their rights
Warranty, right of withdrawal, conformity: the customer has looked it up and quotes it verbatim.
They have the letter ready
The objection, the formal notice and the complaint to the dispute committee are generated in seconds.
They expect an answer now
“Let me look that up” is no longer an answer for someone who has already looked it up.
What we believe
Not replace. Strengthen.
Most AI vendors promise fewer people. We promise better people.
The human stays in charge
AI listens, searches, types and suggests. Your employee decides and leads the conversation. The customer still talks to a person — one who is very well prepared.
Superpowers, not scripts
During a call, the AI puts the right customer data, calendar options and answers on screen instantly. No searching, no hold music, no “I'll call you back”.
Lower cost as a result, not a goal
Teams that work faster and with more confidence see shorter calls and fewer callbacks. That is the outcome of better work — not of fewer people.
Live demo
Try it yourself
No installation, no account. Just call.
Languages: NL · DE · FR · ZH
AI Language Coach
Take a 5-minute mini language lesson and practise your Dutch, German, French, or Mandarin with an AI conversation partner.
+31 85 401 9502Call nowSuperpowers
What your team gains
One platform. AI that works alongside your people — on the phone, in Slack, in the calendar and in the CRM.
Live call assist
An AI colleague listens in on the phone call and puts customer data, answers and next steps on your employee's screen in real time.
Picks up when nobody can
Outside office hours, in the queue or during holidays, the AI colleague answers, helps the caller and hands over warmly to a human when needed.
Summary straight into Slack or Teams
Every call is summarised automatically and posted to the right Slack or Teams channel, mailbox or CRM record — with action items.
Calendar & appointments
The AI reads availability in Google Calendar or Outlook, proposes a time and books the appointment — during the call.
Knowledge at hand
Answers from your own documents in Google Drive, SharePoint or your knowledge base — approved by you, surfaced by the AI.
Multilingual by default
Dutch, English, German, French and more. The same AI colleague, the same tone, in the caller's language.
Integrations
Works in the tools your team already uses
The AI colleague reads and writes in your existing stack. No new screens for your people.
Collaboration
- Slack
- Microsoft Teams
- Google Chat
Google Workspace
- Google Calendar
- Gmail
- Google Drive
- Google Docs
Microsoft 365
- Outlook
- Microsoft Calendar
- SharePoint
- OneDrive
CRM & customer contact
- HubSpot
- Your CRM via API
- Your helpdesk via API
- Webhooks
Telephony
- Your existing number
- New numbers
- SIP trunk
- Warm handover
AI models
- OpenAI Realtime
- Real-time speech
- Your own knowledge base
- EU hosting
System not listed? We build the connection via API — it is part of the service.
How it works
We build, you approve, we keep it sharp
A managed service. Not a project for your IT department.
- 01
We listen in
We analyse your calls and workflows and decide together where an AI colleague helps your people most.
- 02
We build, you approve
We connect your number, Slack, calendar and CRM and build the first applications. Nothing goes live without your sign-off.
- 03
Live in weeks, then sharper
The AI colleague gets to work. We follow every conversation, improve monthly and expand to new use cases.
Pricing
One rate. No surprises.
You pay for the minutes the AI colleague works, plus a fixed fee for the managed service.
€0.15
per conversation minute
€750
per month, managed service
Included in the managed service
- Analysis of your calls and workflows
- Building and connecting number, Slack, calendar and CRM
- Monthly improvement based on real conversations
- Monitoring of every call and warm handover
- New use cases in consultation
Prices exclude VAT. Phone numbers and telephony are charged separately at cost.
Frequently asked questions
Questions we hear a lot
Not answered here? Call or email us — a human picks up.
- What is ZENthropic?
- ZENthropic is a platform for AI colleagues that support employees in customer contact. The AI listens in on phone calls, gives live suggestions, answers calls when nobody can, and works inside Slack, Google Workspace, Microsoft 365 and your CRM. ZENthropic is a product of ZEN Software, based in the Netherlands.
- Why is this urgent for contact centres now?
- Because consumers already use AI en masse before they call. They know their rights, have the legal article at hand and the complaint letter drafted. An employee with only a script and a knowledge base starts that conversation at a disadvantage. AI that listens in and gives real-time suggestions — policy, legal position, customer history, next step — levels the conversation again.
- Does ZENthropic replace my employees?
- No. We believe AI should strengthen people, not replace them. The employee stays in charge; the AI does the searching, summarising and preparing. Lower cost is a consequence of better work, not the goal.
- What is live call assist?
- During a phone call an AI colleague listens in in real time and puts customer data, answers from your knowledge base, calendar options and next steps on the employee's screen. The employee leads the conversation; the AI makes sure everything is within reach. This feature is on our roadmap and not yet generally available; get in touch if you want to shape it as an early user.
- Which systems does ZENthropic integrate with?
- Out of the box: Slack, Microsoft Teams, Google Workspace (Calendar, Gmail, Drive), Microsoft 365 (Outlook, SharePoint), HubSpot and your existing phone number. Other CRMs, helpdesks and internal systems are connected via API as part of the service.
- Where is our data stored?
- ZENthropic runs on Google Cloud in the Europe region (Belgium). Transcripts and summaries are stored in the EU. ZEN Software is a Dutch company operating under the GDPR. A data processing agreement is available on request.
- How fast can we go live?
- The first application — for example answering outside office hours with a summary in Slack — is typically live within a few weeks. From there we expand to call assist, calendar and CRM in consultation with you.
- What does it cost?
- ZENthropic costs €0.15 per conversation minute plus €750 per month for the managed service: analysing, building, connecting, monitoring and monthly improvement. Prices exclude VAT. Get in touch for a proposal based on your call volume.
Contact
Let's talk about your team
Tell us where your people lose time. We'll show you what an AI colleague can do about it — by phone, email or the form.